NUMERA Help Centre

NUMA · Context and privacy

How NUMA uses conversation context and what she remembers

NUMA uses the current exchange and relevant parts of the conversation to understand follow-up questions. Your visible chat history may be longer than the context used for a particular answer. Keeping a conversation in your account does not mean every old message is read, remembered perfectly or independently verified.

Conversation continuity

  • NUMA's chat history is associated with your authenticated NUMERA account. She may use recent messages and selected relevant earlier customer messages to continue a topic.
  • Saved conversation summaries are limited. Previous AI replies are not automatically treated as proof of an account event or product fact.
  • For balances, payments, numbers, eSIM or other personal account details, current authorized account records matter more than what either of you said earlier.

When NUMA loses the thread

  • If she answers the wrong question, restate the goal in one sentence and identify the detail she missed, for example: 'I mean the eSIM order I just paid for, not a new subscription.'
  • If the answer relies on an old price, status or completed action, ask NUMA to check the current record. If she cannot verify it, use NUMERA Support rather than relying on an assumption.

What NUMERA is responsible for

NUMERA is responsible for account-scoped conversation handling and the safeguards around what NUMA can use. A conversation is not a guarantee of long-term personal memory or unrestricted access to your device and data.

When to contact Support

For an incorrect recalled detail, inappropriate account information or repeated context failures, report the affected conversation at support@numeraesim.com or https://help.numeraesim.com. Avoid sending sensitive credentials or unrelated personal data.

Email NUMERA Support →

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